Shipping Policy

A legal disclaimer

Thank you for choosing Wise Company. We are committed to delivering your products safely, quickly, and efficiently, no matter where you are in the world. This Shipping Policy explains how we handle production times, packaging, delivery methods, international logistics, and customer responsibilities.

Shipping Policy - the basics

All products are custom-made according to project specifications.Standard production times are as follows:Bioclimatic Pergolas: 21 business days Sliding Glass Systems: 21 business days Guillotine Glass Systems: 21 business days Windbreakers: 7–15 business daysCustom Projects: Time varies depending on complexity Production begins after the deposit payment is received and technical drawings are approved.

What to include in the Shipping Policy

Wise Company uses export-grade packaging to ensure safe transportation:

Wooden crates or pallets
Protective foam and corner guards
Shock-absorbent wrapping
Moisture-resistant sealing

All shipments are prepared according to international export standards.